FAQs
Learn how IXATRIA works, how manufacturers integrate the API, and how age verification is handled securely.
How IXATRIA Works
Understand how smartphone-based age verification works and how customers complete the verification process directly on their mobile device.
Integration for Manufacturers
Learn how vending machine manufacturers and software providers can integrate IXATRIA through a simple API connection.
Security & Compliance
Find information about data protection, supported ID documents, and how IXATRIA helps ensure compliant age verification.
Commercial Model
Explore how IXATRIA is offered to manufacturers and how the solution can be provided as a feature for machine operators.
How IXATRIA works
When a customer selects an age-restricted product, the vending machine displays a QR code generated by the machine software. The customer scans this QR code with their smartphone, which opens the IXATRIA verification page in their mobile browser.
The customer is then guided through a short verification process on their device. This involves scanning a government-issued ID document using the smartphone camera. The system verifies the document and determines whether the customer meets the required legal age.
Once verification is completed successfully, IXATRIA sends a confirmation response back to the vending machine through the API. The machine can then allow the purchase to continue.
Because the verification takes place on the customer’s smartphone, the vending machine itself does not need to process or capture personal identification data.
Manufacturers and partners who would like to experience the process themselves can request demo access to test the full verification flow and see how the system works from the customer’s perspective.
No. IXATRIA does not require customers to install an app.
The verification process runs directly in the customer’s mobile browser after scanning the QR code displayed on the machine. This avoids the friction of app downloads and allows customers to complete the process immediately.
Since modern smartphones already include high-quality cameras and secure mobile browsers, they provide an ideal platform for performing ID verification without requiring additional software.
If a customer does not have a smartphone or a valid ID document available, the age verification cannot be completed.
In this situation the machine simply does not allow the purchase of age-restricted products. This behavior is comparable to existing age verification systems that require physical ID checks.
Manufacturers and operators can decide whether IXATRIA is used as the primary age verification method or alongside other verification options depending on the machine configuration.
Yes. IXATRIA can operate alongside other age verification technologies.
For example, some machines may include hardware-based ID readers or other verification mechanisms. In such cases IXATRIA can be offered as an additional or alternative verification method.
This flexibility allows manufacturers and operators to adapt the verification workflow to different regulatory environments, product types, or customer preferences.
Integration for Manufacturers
IXATRIA is integrated through a simple API connection between the machine software and the IXATRIA verification service.
After the customer completes the verification on their smartphone, the IXATRIA system sends a confirmation response to the machine software indicating whether the age requirement has been met.
Manufacturers receive API documentation and technical guidance that describe the required endpoints, verification flow, and recommended implementation patterns.
No. IXATRIA is a purely software-based solution.
All identity verification is performed on the customer’s smartphone, which means the vending machine does not need cameras, ID scanners or other specialized hardware.
This approach eliminates many common failure points associated with physical verification hardware, such as damaged cameras, dirty sensors, worn card readers, or environmental exposure.
Because IXATRIA is software-based, the verification process can also evolve over time. Improvements to document recognition, verification logic, or regulatory compliance can be deployed through software updates without requiring any modifications to machines already installed in the field.
In most cases integration requires only a few basic capabilities in the machine software:
• the ability to request a verification session through the IXATRIA API
• the ability to display a QR code to the customer
• the ability to receive verification status responses from the API
Many modern vending machine platforms already support similar workflows for payments or remote services, which makes integration straightforward.
Detailed API documentation and example workflows are provided to help development teams implement the integration efficiently.
Integration effort depends primarily on the architecture of the machine software and how easily the system can interact with external APIs.
For manufacturers with modern software platforms, implementing the IXATRIA verification flow can typically be done within a normal development cycle.
The process generally involves generating a verification request, displaying the QR code, and handling the verification result returned by the API.
Our team provides documentation and technical support during the integration phase.
Yes.
Manufacturers integrating IXATRIA receive access to technical documentation that describes the API endpoints, verification workflow, and integration process.
During the integration phase we also provide technical guidance to help development teams implement the verification flow and ensure that the system operates reliably within the machine environment.
Commercial Model
IXATRIA is provided as a software service that can be integrated by vending machine manufacturers or machine software providers.
The service is typically offered to machine operators through the manufacturer or platform provider, allowing the feature to be activated on machines that support the integration.
Specific commercial terms depend on the integration model and partnership structure.
Yes.
Manufacturers can integrate IXATRIA into their machine software and offer it as an optional age verification feature for machine operators.
This allows operators to activate smartphone-based age verification on compatible machines without installing additional hardware.
In many cases the feature can be offered as part of a service package or subscription model depending on the manufacturer’s business model.
Operators interested in using IXATRIA should first check with their vending machine manufacturer or supplier to determine whether the feature is available for their machines.
Because IXATRIA is integrated at the machine software level, activation is typically handled through the manufacturer’s system or service platform.
Operators are also welcome to contact us directly. We can help determine whether their machines are compatible or connect them with manufacturers that support IXATRIA integration.
If you have additional questions about IXATRIA, integration options, or supported markets, please contact us and our team will be happy to assist.
